common questions
- Shipping questions
Question: When will my order be shipped after completing the purchase?
We work in processing your orders daily, from Sunday to Thursday, except for the last days of the week. The order takes 1-3 working days from the time the delivery company receives the order. It is routine to prepare and ship orders as lightning fast.
You can now track the shipment through the message that you receive with the link, and the tracking indicator works 24-48 hours after completing the processing of your order from our warehouse.
- Questions about my skincare routine
Question: What are the Korean Ten Steps?
It is the secret to getting the most beautiful skin in your life, the steps of the Korean skin care routine is a skin care system that includes the steps of cleaning, exfoliation, treatment and care, deep moisturizing steps and finally a sun protection step
Question: Is it necessary to follow the Korean Ten Steps?
No, not necessarily. They are optional steps, and you are the only one who knows what suits your skin through your experiences. While Korean women devote efforts in skin care and believe in layering skin care, you should choose what suits your unique skin type. It is good to start with products that will make a big difference in your skin. your skin and gradually add extra steps in your skin care routine.
Question: What is the double cleaning step?
The two-step double cleansing method is the secret and the beginning to clear and fresh skin, the double cleansing step starts with an oil cleanser followed by a water cleanser
Your skin needs two different combination formulas to properly clean your face in your daily evening routine.
- Questions about canceled orders and returns
Question: How can I change or cancel my order after completing the purchase?
We at Routine work hard to help you get your order as quickly as possible, and once payment is accepted and the order is confirmed, it is shipped immediately, but we are happy to help change or cancel the order by contacting us via e-mail or via WhatsApp shown on the site
Provided that it is within the first 24 hours of completing and accepting the application
The order number is sent
customer name
Mobile number
We are happy to help change your order by adding a product or canceling the order
Question: There is a damaged product in my order during delivery and shipping, what should I do?
Oh no, we're so sorry to hear that.
Please send us an email with your order number, full name and a photo of the damaged product and we will be happy to assist you.
Question: There is a missing product in my order, what should I do?
We are really sorry to hear that and we care about your concern, sometimes your order may be processed in times of pressure of requests knowing that we are individuals in Routine working hard for a successful experience and happy skin,
Contact us via e-mail or WhatsApp with the order number and full name attached, and the incomplete order will be verified and sent without any delivery or shipping costs.